Returns & Cancellation PolicyAt Angel Eyewear, every pair is made specially for you. Your frame size, temple length, color and lenses are individually prepared to match your preferences - which means your order is uniquely yours. Because of this, we kindly ask you to carefully review your selection before placing your order.
Order Cancellation Window
You may change or cancel your order within
24 hours of purchase. After 24 hours, your order will enter production and can no longer be changed or cancelled, as it is being custom-made exclusively for you. To request a cancellation within the 24-hour window, please contact us immediately at
info@angeleyewear.co with your order number.
Custom-Made Products — No Returns
Since every pair of Angel Eyewear is tailor-made, we are unfortunately
not able to accept returns or exchanges for:
• change of mind
• preference or style change
• ordering the wrong size or color
• normal wear and tear
We appreciate your understanding - this made-to-order approach allows us to minimise waste and ensure every frame is produced with intention.
Damaged, Faulty or Incorrect Orders
Of course, your satisfaction and product quality remain our priority. If your glasses arrive:
• damaged
• defective
• or not as described
please contact us within
7 days of delivery at
info@angeleyewear.co including:
• your order number
• clear photos of the issue
• a brief description
If the issue is confirmed, we will
repair or replace your item free of charge.
Please note: warranty does not apply to damage caused by misuse, accident or improper care.
Warranty
Angel Eyewear includes a
6-month manufacturing warranty covering defects that occur during normal use.
Pre-Order Policy
Orders placed during our pre-order phase will not ship immediately.
All pre-orders will be shipped
before July 2026. By placing a pre-order, you acknowledge and accept this shipping timeline.
